Answers to the most important service questions.
The FAQ stays focused on plans, setup, available locations, support, and the site’s privacy/logging position.
Where can I see the available locations?
Available ASHVPN locations are shown on the Locations page.
How does pricing work?
Current plan prices and access periods are shown on the Pricing page. Plans are based on the number of approved devices and include access to all currently available ASHVPN locations.
Why are plans structured as 28-day access periods?
ASHVPN uses simple 28-day access periods so customers can buy clear blocks of service. This keeps pricing predictable and gives customers control over when they continue.
Are locations included with every plan?
Yes. Plans include access to available ASHVPN locations instead of separate location pricing.
Which plan should I choose first?
Start with the device count you need. Starter is the 1-device plan, and every paid plan includes access to available ASHVPN locations.
Does AshVPN claim to log browsing content?
No. In normal service operation, ASHVPN does not store browsing content, while still using limited operational, support, billing, and abuse-prevention data where needed.
ASHVPN LTD is registered in the UK. What does that mean for privacy?
ASHVPN is operated by ASHVPN LTD in the UK. ASHVPN does not store browsing content, traffic destinations, or DNS query history. Limited operational, billing, support, and abuse-prevention data may be processed only where needed to run and protect the service.
How do I get support?
Use the contact page or the email address shown in the footer for direct support.
Is payment recurring?
No. ASHVPN plans use one-time payments for the selected access period. There is no automatic renewal.
How many profiles do I receive?
Each approved device receives six WireGuard location profiles: UK, Germany, Spain, EU/Netherlands, USA, and Canada.
How are my VPN files delivered?
After payment validation, ASHVPN securely prepares an ASHVPN.zip pack and sends it to the email address used for the order. The pack contains .conf files and matching QR codes.
How long does delivery take?
Delivery normally takes a few minutes after payment validation. Contact support if the email does not arrive after checking your spam or junk folder.
When does access start?
Access begins when the purchased service is provisioned and the configuration pack is issued.
What happens when my access expires?
The configuration profiles stop providing access when the paid period ends. Purchase another access period when you choose to continue.
How do I renew?
There is no automatic renewal. Return to the Pricing page and purchase another access period.
Can I use all six locations?
Yes. All six available locations are included with each approved device. Use one VPN tunnel at a time on each device.
Does ASHVPN have its own app?
No. Import the supplied .conf files or scan the supplied QR codes using a WireGuard-compatible app.
What if one location is unavailable?
Try another included location and contact support with the affected location, device type, and approximate time of the issue.